Samsung Smart Switch Not Working: Troubleshooting and Solutions

Samsung Smart Switch is a popular tool for transferring data to Samsung devices, offering a simple way to move contacts, photos, messages, and more. However, despite its convenience, many users complain about Samsung Smart Switch not working.

These problems mainly center on: Samsung Smart Switch is unable to connect to the device, Samsung Smart Switch unsupported USB connection, Samsung Smart Switch is not compatible, Smart Switch failed to connect to the device, Samsung Smart Switch not working with Windows 10/11, or Samsung Smart Switch not working on Mac. If you are suffering above Samsung Smart Switch not working issue, you can refer to the Samsung Smart Switch troubleshooting below to fix them. Additionally, we'll introduce a Samsung Smart Switch alternative tool that may offer a smoother experience.

Part 1. Common Issues Why Samsung Smart Switch Not Working

Before diving into solutions, it's essential to understand the common issues that can cause Samsung Smart Switch not to work:

• Samsung Smart Switch is not compatible with your devices.
• The connection is interrupted by some sort of software.
• The USB cable is infective or broken.
• Smart Switch needs updating to the latest version.
• Not enough space on your device to install and run Smart Switch.
• You wrongly transfer data from Samsung to another mobile device, which is not supportable by Smart Switch.

Part 2. Samsung Smart Switch Troubleshooting - How to Fix

Now that we've identified the common problems, let's explore how to fix them.

Fix 1. How to Fix Samsung Smart Switch Not Connecting

Connection issues are among the most common problems. If your devices aren't connecting, try the following steps:

Check the USB Cable and Port

Ensure that the USB cable is in good condition and connected to a functional port. Sometimes, switching to a different cable or port can resolve the issue.

Enable USB Debugging

On your device, go to "Settings" > "Developer Options" > "USB Debugging" and enable it. This setting allows your device to communicate with the Smart Switch software.

Use Wireless Transfer

If the USB connection fails, try using the wireless transfer option available in Smart Switch.

Restart Devices

Restart both devices and try reconnecting. Sometimes, a simple restart can clear minor glitches.

Fix 2. How to Fix Samsung Smart Switch Not Enough Space

Running out of space on the destination device can halt the transfer process. Here's how to fix it:

Check Available Space

Before starting the transfer, check the available space on your target device. Go to "Settings" > "Storage" to see how much free space you have.

Clear Unnecessary Data

Delete unnecessary files, apps, or media from the destination device to free up space. Choose the files of apps that you don't use, and select "Delete" or "Uninstall". Or on your phone, go to "Settings" > "Apps" > "Manage apps" > "Uninstall".

Clear Data and Cache

Application caching can sometimes take up a lot of space. Just open the "Settings" app on your device and select "Apps" or "Application Management" > choose the app for which you want to clear data > "Storage" or "Storage Space" > "Clear data" or "Clear cache".

Use an SD Card

If your device supports it, consider moving some data to an SD card to create more space for the transfer.

Transfer Selectively

Instead of transferring everything at once, choose specific data types to transfer. This approach reduces the amount of required space.

Fix 3. How to Fix Samsung Smart Switch Not Compatible

Compatibility issues can prevent Smart Switch from working, especially with older devices or operating systems:

Check Device Compatibility

Ensure that both devices are compatible with Samsung Smart Switch. To use Smart Switch, your phone or tablet must run Android 4.3 or iOS 4.2.1 or later.

Update Software

Ensure that both devices are running the latest software versions. Go to "Settings" > "Software Update" and install any available updates.

Fix 4. How to Fix the Issue Smart Switch Keeps Crashing

If Samsung Smart Switch keeps crashing, it can be due to various reasons, including software bugs or insufficient memory:

Clear Cache

Go to "Settings" > "Apps" > "Smart Switch" > "Storage" > "Clear Cache". This action can help remove any corrupt temporary files causing the crashes.

Update the App

Make sure you are using the latest version of Smart Switch by checking for updates in the Google Play Store or Galaxy Store.

Restart the Device

Restart your device to clear any temporary issues that might be causing the app to crash.

Reinstall Smart Switch

If the problem persists, uninstall and reinstall the Smart Switch app.

Fix 5. How to Fix Blank or Unresponsive Screen

Encountering a blank or unresponsive screen can disrupt the transfer process. Here's what you can do:

Force Close the App

If Smart Switch becomes unresponsive, force close it by going to "Settings" > "Apps" > "Smart Switch" > "Force stop".

Restart the Device

A quick restart can often resolve screen issues.

Check for Screen Timeout Settings

Ensure that the screen timeout settings aren't causing the screen to go blank during the transfer. Adjust the settings if necessary.

Reinstall the App

If the problem continues, reinstall the Smart Switch app.

Part 3. The Best Alternative When Samsung Smart Switch Is Not Working

If Samsung Smart Switch continues to give you trouble, or you don't want to take much time to fix the Samsung Smart Switch not working issue, consider using Coolmuster Mobile Transfer as a reliable alternative. This tool offers similar functionality but with fewer compatibility issues and a more user-friendly interface. Coolmuster Mobile Transfer supports a wide range of devices and allows you to transfer data seamlessly, making it an excellent choice when Smart Switch fails.

Key features of Coolmuster Mobile Transfer

• Support to transfer data between phones effectively and the data from two phones will merge instead of erasing.
• Four transfer modes: Android to Android transfer, iOS to iOS transfer, Android to iOS transfer, and iOS to Android transfer.
• Transfer contacts, SMS, call logs, music, videos, photos, eBooks, and apps from Android to Android.
• Share contacts, calendars, bookmarks, eBooks (PDFs & ePubs), and notes from iOS to iOS.
• Move contacts and eBooks (PDFs and ePubs) from Android to iOS.
• Sync contacts, SMS, music, videos, photos, and eBooks (PDFs & ePubs) from iOS to Android.

How to transfer data from an Android phone to a Samsung? (The steps for the other three transmission modes are also the same.)

01Install and launch Coolmuster Mobile Transfer on your computer.

Free Download for PC

 

Free Download for Mac

02Connect your two phones to the computer via suitable USB cables, enable USB debugging, and grant permission on each phone as prompted. Make sure your old phone is in the source phone's position; if not, you can click "Flip" in between to make a change. After a successful connection, you will see Connected shown in each phone's position.

03Check the wanted file(s) under Select content to copy and click "Start Copy" below to transfer data from an Android phone to Samsung.

Video guide

Conclusion

Samsung Smart Switch not working will surely cause inconvenience for us. Luckily, you can still fix it by following the above Samsung Smart Switch troubleshooting. Even though you cannot fix it, you can use the better alternative - Coolmuster Mobile Transfer to transfer data from old phone to Samsung Galaxy. It's fast, easy-to-operate and highly secure to phone data. Just have a try, and you will appreciate it.

If you encounter any problem during use, feel free to leave a comment below.

Related Articles:

What to Do If Samsung Smart Switch Stuck at 99% during Transfer

A Detailed Samsung Smart Switch Review with the Best Alternative and Everything

Does Samsung Smart Switch Transfer Apps? Complete Guide & Alternatives

Does Smart Switch Need Wi-Fi to Send Data? Can It Send Data without Wi-Fi?