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1. What kind of data can it export?
Multiple file types can be exported, such as contacts, SMS messages, photos, videos, music, notes, bookmarks, eBooks, calendars, apps.
Notes: Currently, it does not support audiobooks, MMS messages, call logs, note attachments, memo attachments, photo metadata (or image information), and app data (including LINE data, WhatsApp data, etc.).
2. Free trial version V.S. full version, what is the difference?
Both versions are the same product, the only difference is that the full version allows users enjoy all functions of this product, while the free trial version only allows you to export files 15 times and you can only export one file every time.
By the way, to get the full version, you are supposed to register the free version software with the license code, which you would receive by email automatically once purchased.
3. Why is the exported eBook blank when I opened it on the computer?
If you can open the book on your iPad/iPhone/iPod, but you cannot open it after exporting to a computer, then the book should be protected by DRM. You are not allowed to open it elsewhere.
4. What to do if there is nothing in the output folder after exporting?
If you can find files on our transfer program, but you can't find any files in the output folder after you exported successfully, the reasons might be:
1) Your Apple device may be not connected well or disconnected before transfer.
2) The files may not exist on the Apple device.
You can try the following suggestions:
1) Try to reconnect your device and click Refresh button on the program to reload the device's information.
2) Check your Apple device and see whether the files recognized by our program are existed or not. If they are existed and can be opened, then please contact us.
5. How can I transfer the music and movies from one Apple device to another?
No, you can't do it directly now. Since it can export data from your iPhone/iPad/iPod to a computer, you can do so and add the files you need to iTunes and then sync to another Apple device.
6. Why can't the program load my messages?
This may be because you have encrypted the iTunes backup file. Please go to iTunes to remove the password and try the software again.
Or, it may be because the software responds slowly, please be patient.
7. I manually added a contact and the text messages are still not recognizing the name associated with the phone number. What to do?
When exporting text messages, you may encounter such a scenario: the exported messages are saved with a filename made up from the contact phone number, not the contact name. For example, "44**********(17)-Bubble.html" instead of "Alice(17)-Bubble.html".
Our technical support team is working really hard on resolving this issue. You can keep up to the product update information from the technical support, or submit your feedback at the bottom right corner to contact our support team to fix the issue.
8. Why can't the program load, delete or export my multimedia files?
If you can't load, delete, export photos/videos/music when your phone is recognized by the program successfully, there might be something wrong with iCloud. Our technical support team is working really hard on resolving this issue.
You can keep up to the product update information from the technical support, or submit your feedback at the bottom right corner to contact our support team to fix the issue.
9. Why can't the program find my eBooks?
This may be because that your eBooks are not supported properly. Please make sure that your eBooks are on your iBooks app, not on other eBooks apps, such as Kindle, eBook Reader, etc. Also, ensure that the eBooks on your iBooks app have been downloaded from iCloud and you can read it using iBooks.
10. Will this program work on an iMac with OSX 10.15 and above?
No. Currently, this software is perfectly compatible with Mac OSX 10.9 to 10.14.
Our technical support team is working really hard on supporting Mac OSX 10.15 and above. You can keep up to the product update information from the technical support.
11. Can I export data to the iTunes library on my iPad/iPhone/iPod?
Not now. At present, it can only export data from iPhone/iPad/iPod to your computer or to the default iTunes backup location directly. But you can add the files to iTunes by manually.
12. Can I export iPhone music playlist to iTunes?
No. Currently, this software allows you to export iPhone music playlist to a computer.
13. How to use iTunes to back up iPhone?
To back up the content on your iOS device, please follow the steps below:
1) Check and ensure your computer has installed the newest version of iTunes.
2) Plug your iOS device to your computer with a USB cable.
3) Choose "File" > "Devices" > "Back up".
Tips: For iTunes 10.7 or earlier, right-click the device from the list and choose "Back Up Now".
To confirm whether your backup is completed successfully, you can open iTunes "Preferences" and select the "Devices" tab. If succeeded, you will see the device name and the date and time that iTunes created the backup.
See more details to back up iPhone: https://support.apple.com/kb/ht1766
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Attention: If you can't find your desired answers in this page, please feel free to contact us via the online feedback at the bottom right corner or via email: support@coolmuster.com as you like.
