FAQs of Coolmuster iOS Eraser
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1. Which devices are supported by iOS Eraser?
Coolmuster iOS Eraser is compatible with almost all iOS devices, including iPhone, iPad and iPod touch. Click here to check if your phone is supported.
Some phone models may not be supported, for there are too many phone models and we couldn't test all of them. If you find that your device is not supported, please contact us via email at support@coolmuster.com and tell us your phone brand and model.
2. What's the difference between the trial version and full version for Coolmuster iOS Eraser?
The trial version offers technical support and lifetime free upgrade, while you can enjoy all functions with the full version, such as "Erase All Data", "Erase Deleted Files", "Erase Private Data", "Space Saver" with unlimited number and times, as well as the technical support and lifetime free upgrade.
3. How to remove the limitation of the trial version for Coolmuster iOS Eraser?
To remove the limitation of the trial version and enjoy all features of the full version, you are required to purchase the full version. After purchase, you can directly fill the license code in the trial version to get all features of full version.
4. Can I use Coolmuster iOS Eraser on my Mac?
No. Currently, Coolmuster iOS Eraser only supports Windows PC.
5. What to do if it failed to erase data on my iPhone/iPad/iPod?
You can try to sign out of your iCloud account, then retry to erase your phone.
6. Can I erase data if the phone screen is broken or locked?
No. It is because you can't operate your phone. To have your iOS device recognized successfully by the program, you need to tap "Trust" option on your phone.
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Attentions: If you can't find your desired answers in this page, please feel free to contact us via the online feedback function or via email: support@coolmuster.com as you like.
