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Attention: Coolmuster iPhone Data Recovery is the pro version of Coolmuster iPhone Backup Extractor, Coolmuster iPhone SMS + Contacts Recovery, and Coolmuster iCloud Backup Recovery. So, if you are using one of these programs, you can also refer to the FAQs of iOS data recovery here.
(1) Connection
What Can I Do If My iDevice Fails to Connect?
Details about Trust or Untrust A Computer on iPhone, iPad or iPod
(2) Use
How to Fix When the Product Freezes or Crashes?
How to Fix Undersize Font in 4K/High-DPI Display?
What to Do If Coolmuster Software Fails to Detect Your iTunes Backup Files on Mac?
1. Does the Coolmuster iOS data recovery software support the latest iOS 18?
Of course, it does. Coolmuster iPhone Data Recovery supports almost all versions of iOS from iOS 5 to the newest iOS 18.
2. Can the Coolmuster iOS data recovery software be installed on the iPhone or iPad?
Since the Coolmuster iOS data recovery software is a desktop app, not the mobile software, it can't be installed on an iPhone or iPad. It is recommended that you install it on your computer and check whether it recovers the data you want before making your purchase.
3. How do I proceed to get deleted data from my iPhone, iPad or iPod?
As for Coolmuster iPhone Data Recovery, you have 2 ways to get back your deleted data:
Way 1: Recover lost data from iDevice without backup
If you have not made a backup for your iPhone before you deleted the data, you can recover them from your iPhone or iPad directly.
Way 2: Recover data from iTunes backup file
If you want to find out more deleted data, you can choose to recover data from iTunes backup files. Make sure that you have already backed up your data with iTunes before you deleted them, then start our software, select the backup file to scan.
Download Coolmuster iPhone Data Recovery here: https://www.coolmuster.com/downloads/cool-iphone-data-recovery.exe
4. Can I recover my data from my iPhone if the iPhone screen is unresponsive, broken or black?
If your iPhone or iPad can be still recognized by the computer, you can directly recover its data. In addition, what makes this software different is that if the first method fails, you can also restore the data from the iTunes backup.
5. Can I recover iMessage with the Coolmuster iOS data recovery software?
Yes, you can recover iMessage with our program, either recovering directly from your iPhone or recovering from iTunes backup files.
To recover from iTunes backup files, please make sure you have already backed up your phone with iTunes before you deleted them. After you scan the backup, click Messages item on the left, you'll find your messages and iMessages on the right panel.
6. Can I recover permanently deleted photos or videos from my iPhone?
This depends on whether the data has been overwritten. If the photos and videos are not overwritten, there's still a chance to be restored. Try the free trial version and see if it can find your lost files.
7. Can I recover my data from a damaged/disabled/dead iPhone or after a factory reset of my iPhone?
No. But the data can be retrieved from iTunes backup.
8. What can I recover from my backups?
You can recover the following files from iTunes backup:
Call history, contacts, notes, calendars, reminders, voice memos, messages (iMessage and carrier SMS or MMS pictures and videos), Safari bookmarks, Safari history, camera roll (photos, screenshots, images saved and videos).
9. Can the Coolmuster iOS data recovery software find backup files saved in other non-default directory?
No. But you can simply select the target backup files to the backup file list as the software prompted for scanning and recovery.
10. Can I recover data with the Coolmuster iOS data recovery software if my iTunes backup is encrypted?
No. The iPad/iPhone/iPod data recovery doesn't support recover data from encrypted backups currently.
11. What is jailbreak? Do I need to get my iPhone jailbroken?
First of all, you don't need to get your iPhone jailbroken for recovering data with our program.
Secondly, iOS jailbreaking is the process of removing limitations on iOS, Apple's operating system on devices running it through the use of software and hardware exploits; such devices include the iPhone, iPod touch, iPad, and second-generation Apple TV.
Jailbreaking permits root access to the iOS file system and manager, allowing the download of additional applications, extensions, and themes that are unavailable through the official Apple App Store.
You can know more details from here: https://en.wikipedia.org/wiki/IOS_jailbreaking
12. Does the Coolmuster iOS data recovery software really work?
Yes, it surely is. Using a reliable program like Coolmuster iPhone Data Recovery offers you a great opportunity to recover lost data from your phone. It is strongly recommended that you back up your device to iTunes or iCloud to provide additional protection for your precious data.
13. Can I use the Coolmuster iOS data recovery software on my Mac?
No. Currently, Coolmuster iOS Data Recovery software only supports Windows PC, including Coolmuster iPhone Data Recovery, Coolmuster iPhone Backup Extractor, Coolmuster iPhone SMS + Contacts Recovery, and Coolmuster iCloud Backup Recovery.
14. Why can't I see my iPhone's voice memos from the list of the program?
This is probably a slow loading issue. Please be patient.
15. Can I recover my voice memos from iCloud?
Not now. Our technical support team is working really hard on it.
16. Can I save photos to the same folder after recovery?
Not now. Our technical support team is working really hard on it.
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Attention: If you can't find your desired answers in this page, please feel free to contact us via the online feedback function or via email: support@coolmuster.com as you like.
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