"What can I do if the screen of my new iPhone 12 Pro Max turns Black. But it is still working."
- from Apple Community
If you're holding your iPhone 12 and notice the screen is completely black, but the phone is clearly still on, don't worry; you're not alone. Many iPhone 12 users have reported experiencing this issue. This article will help you quickly resolve the "iPhone 12 screen black but phone is on" problem, getting your device back to normal. Keep reading to find out the possible causes and solutions.
Before starting to resolve any problem, you should understand why it happened. The reason why iPhone 12 is on, but the screen is black is below:
These are a few reasons why the iPhone 12 screen is black, but the phone is on. The next part addresses solutions to solve the iPhone 12 screen that went black but still works issue. So, check it out.
Now that you know the reasons why the iPhone 12 screen is black but the phone is on in the last section, you should also learn the possible fixes to troubleshoot the problem. We will provide some easy and effective solutions in this section to help you solve this problem. Go on reading and learn how to fix it.
A force restart is one fix that tends to fix software glitches on any device. It is a simple yet efficient trick that can resolve this issue when this iPhone 12 screen is black, but the phone is on.
Force rebooting a device closes all running processes and applications. Besides, all the utilities that might be consuming system resources will be closed down, too. However, no data is lost during the process, so it is a safe option to solve screen problems on any device. Follow the steps below to force reboot an iPhone 12:
Step 1. Press and quickly release the Volume Up key. Do the same for the Volume Down key.
Step 2. Now, long-press the Side key and release when the Apple logo appears on the screen.
There is also a possibility that the charge is drained completely, making the screen not display. In that case, the solution is to charge and restart it.
Plug your charger into a power outlet and connect the charger to the phone. Make sure you are using the phone's original charger. Leave the phone to charge for about 30 minutes. After charging, restart it and check if the issue is resolved. (iPhone overheating when charging?)
If the iPhone screen is black but the phone is on, then you have to go a step further and restore the device. Apple has crafted iTunes as software to efficiently manage media files and address iOS issues through seamless program reinstallation. Therefore, make sure you have installed the latest iTunes version. Also, make sure the PC is updated and compatible with the phone. Below are steps to restore iPhone 12 to default settings in iTunes:
Step 1. Start by linking the iPhone 12 to your Windows or Mac computer. Once done, launch the iTunes app.
Step 2. Next, choose the device you connected from the iTunes app and put your iPhone into recovery mode.
Step 3. Once your iPhone is in recovery mode, iTunes will detect it and prompt you to restore it.
Step 4. You'll see a popup window. Tap on Restore to restore your iPhone.
Before you try this fix, make sure you have a backup in iCloud to restore the device from iCloud backup. If you don't have a backup, back up your iPhone to iCloud first.
One of the underrated simple techniques of resolving the black screen on iPhone 12 is externally pressing it. It is a simple yet effective method that can be helpful. Follow the steps below to do that:
Step 1. Carefully press your iPhone's casing and the screen across on the top part. While pressing, focus around the camera and display connector side.
Step 2. Keep on pressing for about 20 seconds. If the display connectors have been displaced, you will see your iPhone's screen lighting up.
You can also try restoring your iPhone 12 in Device Firmware Update (DFU) mode if all other methods fail to solve this issue. It is a viable solution to the iPhone 12 screen black, but it still works issue. What happens when restoring a device in DFU is that the device communicates with your iTunes even without a bootloader activated.
This implies that if a major software issue hinders the screen from waking up, this process will bypass it and try restoring the software. But ensure the cause of the screen turning black isn't physical damage. Below are steps to restore iPhone 12 via DFU:
Step 1. Connect iPhone 12 to the computer using a USB, and after successfully connecting it, open iTunes and put your iPhone into DFU mode.
Step 2. Press the Volume Up button and quickly release it. Now press the Volume Down button and quickly release it. Afterward, press the Side button to switch the iPhone 12 off.
Step 3. Once the iPhone turns off, press the Volume Down and Side buttons simultaneously.
Step 4. After 5 seconds, let go of the Side button only and continue holding the Volume Down button. Once the iPhone shows up on iTunes on your computer, release the Volume Down button.
Step 5. Upon receiving the recovery mode notification from iTunes on your computer, simply click OK to initiate the restoration process for your iPhone.
If none of the solutions works, you should contact Apple Support. Maybe your iPhone 12 is having hardware problems, which will be diagnosed and fixed effectively by Apple professionals. Here's how you can contact Apple Support:
Step 1. Open a web browser on your computer and navigate to the Apple Support website. You can also call Apple Support directly.
Step 2. You will have to provide some information about the device, such as the serial number of your iPhone 12, and explain in detail the description of the problem. Follow the instructions given to troubleshoot the problem.
iOS System Recovery is a powerful software designed to help fix all kinds of iOS system-related problems with a click of a button. It can solve numerous issues, including the iPhone stuck in the black/blue/red/white screen of death, disabled iPhone, iPhone stuck in Apple logo/Headphone mode, water damaged iPhone, etc. So, if your iPhone 12 shows a black screen but is still on, you have a wonderful tool here to help. It repairs iPhones, iPads, and iPods back to normal on a computer.
Key Features:
Steps to repair an iPhone 12 with a black screen using iOS System Recovery:
01Run the software after downloading and installing it. Connect your iPhone 12 to your computer and select the iOS System Recovery module from the primary interface.
02Tap the Start tab to start fixing the iPhone 12 black screen. Now, boot your iPhone 12 into Recovery or DFU mode.
03Tap the Repair option to install the correct firmware for your iPhone.
04After downloading the firmware, the tool will automatically fix the iPhone 12 black screen issue.
If you're experiencing an iPhone 12 black screen but are still on the problem, the above troubleshooting steps will help. Just ensure that you follow the right process, and you'll be amazed at how simple it is to solve the iPhone 12 black screen issue.
With professional software like iOS System Recovery at your fingertips, solving this problem will be a piece of cake. It's one of the top-rated software that works like a charm in resolving all iOS-related problems.
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