What to Do If I Lost My License Code (Registration Code/License Key)?
If you lost your license code (registration code/license key) after purchase, please take it easy, things will work out eventually. Here are three solutions to fix it as follows.
Solution 1. Check Your License Code Again via Email
Solution 2. Check Your License Code on the Payment Platform
Solution 3. Contact Us to Send You Again
Solution 1. Check Your License Code Again via Email
Please try to check your license code again from your licensed email (registered email), which is the email address you used when placing the order.
(1) Please confirm that this is the email address you used when placing your order, then open the email from support@2checkout.com;
(2) Find the email with the subject line "Your order on www.coolmuster.com/: Product and payment information".
(3) Open the email, you can find and copy your license code under the "Product / Subscription Information" section. If you can't find it, please check your spam/junk mail box.
Solution 2. Check Your License Code on the Payment Platform
You can also check your license code on the payment platform - 2Checkout (now Verifone). Here please be noted that if you have completed the order for a long time, you can't directly check the license code on the "Order Complete" page of the payment platform, but you can always check your license code on 2Checkout (now Verifone).
Solution 3. Contact Us to Send You Again
If you can't find your license code from the payment platform - 2Checkout (now Verifone) and your licensed email, please contact us for further assistance via email: support@coolmuster.com.
Please enclose your order information (such as order ID, email address, name you used when you purchased, etc.), which will help us exactly find your order in our database and send you the license code again. Please remember to back up the license code after you receive it.
Related FAQs:
What to do if the received license code is invalid?
How to register my software after I received the license code?
What to do if I didn't receive the license code after purchase?
How long will I receive the license code after I completed the purchase?
