FAQs of Coolmuster Mobile Transfer
Top Related FAQs
(1) Connection
How to Do If the Driver Installation Failed?
What Can I Do If My iDevice Fails to Connect?
How to Connect Android via Wi-Fi?
How to Enable USB Debugging Mode on Android Device?
What to Do If USB Debugging Enabled But Detection Still Failed?
What to Do If Android Device Fails to Connect via USB?
What to Do if the Program Does Not Recognize My Android Device?
Details about Trust or Untrust A Computer on iPhone, iPad or iPod
(2) Use
How to Fix Undersize Font in 4K/High-DPI Display?
How to Fix Not Enough Space Issue for Android Devices?
How to Fix When The Product Freezes or Crashes?
What Can I Do if the Program will Not Start Normally?
Why Am I Getting A Message Saying "the program is still running" When I Try to Uninstall The Tool?
Other FAQs You May Also be Interested in
1. Which devices are supported by your Mobile Transfer?
Mobile Transfer is compatible with almost all iOS and Android devices, including iPhone, iPad, iPod, Samsung, Xiaomi, OPPO, Oneplus, TECNO, Infinix, Itel, vivo, Motorola, Honor, etc. Click here to check if your phone is supported.
Some phone models of these brands may not be supported, for there are too many phone models and we couldn't test all of them. If you find that your device is not supported, please contact us via email at support@coolmuster.com and tell us your phone brand and model.
2. What's the difference between the trial version and full version for Coolmuster Mobile Transfer?
The trial version of Coolmuster Mobile Transfer allows you to transfer 10 contacts ONLY while the full version allows you to process almost all important types of phone data with unlimited number and times. By the way, both the trial version and full version have no restrictions on phone models and operating system.
3. How to remove the limitation of the trial version for Coolmuster Mobile Transfer?
To remove the limitation of the trial version and enjoy all features of the full version, you are required to purchase the full version. After purchase, you can directly fill the register code in the trial version to get all features of full version, or uninstall the trial version before installing the full version on your PC.
4. Do you have a Mac version for Mac users?
Yes, you can download Mobile Transfer for Mac here and install it on your Mac.
5. What to do if the program repeatedly transfers data when transferring pictures and contacts?
Our technical support team is working really hard on it. If you have this need, you can submit your feedback at the bottom right corner to contact our support team.
6. What to do if the program gets stuck on loading or transferring data?
Our technical support team is working really hard on it. If you have this need, you can submit your feedback at the bottom right corner to contact our support team.
7. Will this program work on an iMac with OSX 10.15 and above?
No. Currently, this software is perfectly compatible with Mac OSX 10.9 to 10.14.
Our technical support team is working really hard on supporting Mac OSX 10.15 and above. You can keep up to the product update information from the technical support.
8. Can I transfer data if the phone screen is broken or locked?
No. It is because you can't operate your phone. To have your Android phone recognized successfully by the program, you need to unlock your phone to enable USB debugging, then authorize your phone to access your phone data for transferring. To have your iOS device recognized successfully by the program, you need to tap "Trust" option on your phone.
There is a small probability to access your phone, only if you have unlocked your phone, enabled USB debugging on your phone and authorized your phone to access your phone data before it is broken.
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Attention: If you can't find your desired answers in this page, please feel free to contact us via the online feedback function or via email: support@coolmuster.com as you like.
