Buy Coolmuster Video Downloader

Purchase FAQs

• How long until I receive the license code after I have completed the purchase?
  Generally, once the order is submitted successfully, you will receive the license code (registration code or license key) within minutes. You can check your license code in 3 ways on this page.
• What to do if I didn't receive the license code after purchase?

  Before thinking that you have not received the license code (registration code or license key) after purchase, please make sure you have tried the following ways to check your license code. When you completed your order successfully, you will receive your license code within minutes and you can check it from either the payment platform or the email. Not sure if you completed your purchase? Please check here >>

  Tips: Both the licensed email (registered email) and license code are required to register our software. And the licensed email is the email address you offered when you placed the order. Learn more >>

• What is my order status?
  Once your order is completed, you will get to the "Order Complete" page, which means your current order status is completed. You can check the related order info on this page.
• What is the Subscription or Auto Renewal Service?

  When purchasing products from Coolmuster's official website, you can choose from different license types: 1 Month, 1 Year, Lifetime, and Business License. Note that not all products offer all license types.

  For example, with the 1 Year License, you can use it for a year, and it will automatically renew after that, known as "1 Year Subscription" or "Auto Renewal Service". You can manually cancel the subscription before it expires if you don't want to continue.

  Similarly, the 1 Month License allows you to use it for a month, and it will automatically renew as the "1 Month Subscription" or "Auto Renewal Service". You can cancel it manually before the next billing period if you want to stop using the service.

  Notes: If needed, you can cancel your subscription on Coolmuster products here.

• How to get a refund for automatic renewal product?

  When 1 Year License or 1 Month License expires, product will be renewed automatically if you don't cancel the Subscription manually. According to our Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here's why:

  Reason 1: Once the order is complete, an email from the payment platform - 2Checkout (now Verifone) <support@2checkout.com> will be sent, telling you how to manage your subscription. Please note that the subject of this order confirmation email for subscription products would be like: "Your order on www.coolmuster.com/: Product and payment information".

  Reason 2: 7 days before your subscription expires, 2Checkout (now Verifone) <no-reply@2checkout.com> will send you a rebill reminder email with the subject of "renewal notification" to inform you of expiration and renewal. The first renewal product will give you the option to turn automatic renewal on or off.

  Reason 3: If you meet the refund requirements of our Refund Policy and would like to get a refund, please follow the steps in "How Can I Get A Refund?" to submit a refund request, we will deal with it as soon as possible.

• How to change payment information for future renewals?
  If you want to update your payment info for future renewals, for example, using another credit card/debit card, you can manage the subscription on 2Checkout (now Verifone) directly.
• How to register my software?
  After successfully purchasing the software, you will receive the registration information within a few minutes. Before starting to register the software, please download the software you've purchased from our website and run it. Also please make sure to download the right version on your PC or Mac, then refer to the related guide below to register the software:
  • For Windows users: Tips to register the software for Windows version
  • For Mac users: Tips to register the software for Mac version
• What to do if I fail to register for the registration info is invalid?
  If the software prompts that the licensed email (registered email) or license code is invalid and you cannot register, please review the reasons for this invalidity and the potential solutions.
• What is your License Policy?
  You can check Coolmuster's official License Policy here.
• What is your Upgrade Policy?
  You are welcome to check Coolmuster's official Upgrade Policy here.