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Coolmuster provides you with trial versions to help you experience our products before purchasing the full versions. If you request a refund and meet our refund terms, we will refund you the full purchase price in the currency of your purchase. We do not charge any fee for this service. Your refund request will be handled through our support team via email at support@coolmuster.com within one business day on weekdays.
All sales are final. Once the registration details and download instructions are published, they cannot be cancelled. The exceptions to the refund policy are handled on a case-by-case basis and will only be dealt with in case of emergency or extenuating circumstances. If you are not satisfied with the use of the product, you can make a full refund under the conditions approved by Coolmuster.
Coolmuster offers a 30-day Money Back Guarantee (a 7-day Money Back Guarantee for monthly licenses, as well as for recovery, and eraser products). The following refund conditions apply within the corresponding guarantee period.
Products eligible for the 7-day Money Back Guarantee:
- Recovery products: Lab.Fone for Android, Android SMS + Contacts Recovery, Android WhatsApp Recovery, iPhone Data Recovery, iPhone SMS + Contacts Recovery, iCloud Backup Recovery, iPhone Backup Extractor, iPhone WhatsApp Recovery, Data Recovery.
- Eraser products: Android Eraser, iOS Eraser, Data Erasure.
1. Product is not compatible with your computer hardware, or the product has major technical issues, which cannot be resolved by our support team within the applicable guarantee period after purchase;
2. You purchased a wrong product and then purchased the correct product from Coolmuster within the applicable guarantee period. We can refund your wrong product. However, if these two products are irrelevant, we will not approve the refund;
3. If you have purchased two identical products by mistake, we can refund you one of the product;
4. Products do not offer the features described on our product pages, purchased materials, or ads;
5. You can't timely receive the registration code, and you can't receive response from our support team after reporting this to us within one business day. (Tip: To retrieve registration code, you might search it on https://secure.2co.com/myaccount/.)
1. Refund requests submitted after the applicable guarantee period will not be accepted.
2. Without reasonable reasons, refund request and cancellation of order are not approved.
3. You fail to read the product description in details before purchasing, which results in your dissatisfaction with the product's functions and/or results.
4. There is no refund after purchasing a product from a third-party distributor. Please contact your dealer for a refund request. In this case, we will also do our best to help you contact the dealer to handle the refund.
5. You claim that you have purchased the so-called "wrong" product from Coolmuster, then purchased the similar product from other product providers without contacting us.
6. You request a refund for technical problems, but you don't contact with our support team for assistant or you provide no specific description of the relevant error.
7. You request a refund for a single piece of software in the software bundle.
8. Your refund request for the automatic renewal product will not be approved. When you purchase our products, the payment platform - 2Checkout (now Verifone) will remind you of the Auto Renewal Service and show you how to cancel it.
What's more, 2Checkout (now Verifone) will send you an email 7 days before the order expires, and you can cancel the Automatic Renewal Service at any time before the order expires. Therefore, if you do not cancel the service in time, you should be responsible for your actions.
9. Your refund request will not be approved for recovery, or eraser products due to the nature of such software (e.g., data recovery products may recover only part of the lost data; eraser operations are irreversible).
This applies to all products listed under the 7-day guarantee, including but not limited to Lab.Fone for Android, Android SMS + Contacts Recovery, iPhone Data Recovery, Android Eraser, iOS Eraser, etc. Generally, if the trial version can scan out lost data, the full version can recover it. We strongly recommend checking the trial result before purchasing the full version.
Notes: Once the refund is issued, the corresponding registration code will be invalidated, please completely uninstall and remove the software on your computer.
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