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Have any problems about order, payment, product, license, registration? We're here to help.
See MoreBefore thinking that you have not received the license code (registration code or license key) after purchase, please make sure you have tried the following ways to check your license code. When you completed your order successfully, you will receive your license code within minutes and you can check it from either the payment platform or the email. Not sure if you completed your purchase? Please check here >>
Tips: Both the licensed email (registered email) and license code are required to register our software. And the licensed email is the email address you offered when you placed the order. Learn more >>
When purchasing products from Coolmuster's official website, you can choose from different license types: 1 Month, 1 Year, Lifetime, and Business License. Note that not all products offer all license types.
For example, with the 1 Year License, you can use it for a year, and it will automatically renew after that, known as "1 Year Subscription" or "Auto Renewal Service". You can manually cancel the subscription before it expires if you don't want to continue.
Similarly, the 1 Month License allows you to use it for a month, and it will automatically renew as the "1 Month Subscription" or "Auto Renewal Service". You can cancel it manually before the next billing period if you want to stop using the service.
Notes: If needed, you can cancel your subscription on Coolmuster products here.
When 1 Year License or 1 Month License expires, product will be renewed automatically if you don't cancel the Subscription manually. According to our Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here's why:
Reason 1: Once the order is complete, an email from the payment platform - 2Checkout (now Verifone) <support@2checkout.com> will be sent, telling you how to manage your subscription. Please note that the subject of this order confirmation email for subscription products would be like: "Your order on www.coolmuster.com/: Product and payment information".
Reason 2: 7 days before your subscription expires, 2Checkout (now Verifone) <no-reply@2checkout.com> will send you a rebill reminder email with the subject of "renewal notification" to inform you of expiration and renewal. The first renewal product will give you the option to turn automatic renewal on or off.
Reason 3: If you meet the refund requirements of our Refund Policy and would like to get a refund, please follow the steps in "How Can I Get A Refund?" to submit a refund request, we will deal with it as soon as possible.
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