How to Turn Off End-to-end Encryption Backup

When you are using Coolmuster WhatsApp Recovery, what to do if you are requested to turn on the end-to-end encryption on your phone but actually it has already been turned on? Don't worry. Please follow the steps below to turn off the end-to-end encryption on your phone before you continue.

Part 1. Steps to Turn Off End-to-end Encryption Backup

Step 1. Open "Settings" on your phone.

Step 2. Go to "Chats" > "Chat Backup" > "End-to-end Encrypted Backup".

Step 3. Tap "Turn Off".

Step 4. Enter your password as requested.

Step 5. Tap "Turn Off" again to confirm that you want to turn off encrypted backup.

Done! You have turned off the encrypted backup. Now you can follow the onscreen prompts to restart the encryption process and continue.

Part 2. Contact Us for Further Assistance

Crave for more help? Please contact us at your convenience via email at support@coolmuster.com with your following information:

(1) What's your Android device's brand, model and OS version?

(2) Describe your problems in details.

(3) Send us some screenshots to show the problems.

For more problems about Coolmuster products on use, installation and connection, please go to the Product FAQs page and open the related product's FAQs to find the solutions you need.